Here's an update to the original post. I was selling these products, so people could try them without all the hassles. Today I got an email from the Compliance Department telling me that I needed to take my listings down because "It works" does not allow one to sell it's products online. I say that's total BullS#$%^. Why do you feel the need to use this approach to see your products. I don't know maybe because if you google the words "It Works" and "complaints" you come up with a whole lot of angry people.
What gets me is there are over 7000 products from It Works on ebay alone. check out Amazon and there is a whole lot there. I've taken my listings down. It's not worth the trouble. what these people don't realize is that once someone trys their product and it works for them, then maybe they will seek out a distributor to buy more. that was my intention. Considering the amount of complaints against the company. Check the BBB in Palmetto Fl , where this company is located.
So I don't know if you've heard of the latest among the weight loss craze. It's nothing new. It been around for a few years. I saw all these people flying in and out of Tampa when I worked at the airport. We could always tell when there was a convention or meeting because of the sheer number of "Complimentary cards" that were left behind for us. The nauseating green color everywhere - don't get me wrong I love green but not on everything.
It Works is another one of those companies that bug me because of their pricing structure. Of course to be honest I'm annoyed with almost anyone, who uses an automated shipment system and bills accordingly. I feel like if I want more, I'll order it. I'm a grown ass women who can remember (most of the time) to order product if I need it. I don't need or want you to order it for me. I have issues giving anyone the authorization to use my card without my express consent at the time it is used. That's why I don't pay bills automatically.
So in order to get the better price you have to be a loyalty member. Here's how to become a loyalty member.
Here's those terms.
Where a customer has elected to become an It Works Marketing, Inc. (hereafter "It Works!" or "the Company") Loyal Customer, they agree to the following terms and conditions:.
I. GENERAL TERMS
1. The It Works! Loyal Customer Program allows a customer to enjoy Loyal Customer pricing on all orders.
2. There are two different ways to become a Loyal Customer. (1) You can make a three consecutive month minimum commitment to a monthly auto-shipment order. (2) You can enroll by making a $50 Membership Fee payment and placing a single order for product.
3. The auto-shipment order or initial order under the $50 Membership Fee option must consist of any It Works! products that contain Bonus Volume (BV). Auto-shipment orders may be changed online by using the Customer ID and password or by calling Customer Service (see below) at least two (2) business days prior to the customer’s next shipment.
4. The customer may order products in addition to their auto-shipment order at any time and receive Loyal Customer pricing.
5. After three continuous months on auto-shipment, the Loyal Customer shall receive free standard U.S. Shipping on the fourth consecutive auto-shipment and all subsequent auto-shipments. Available to U.S. Loyal Customers only.
6. For U.S. Loyal Customer orders greater than $125 (not including taxes and shipping), the Loyal Customers shall receive free standard U.S. shipping
7. The customer may cancel the auto-shipment program at any time after the three-month commitment has been fulfilled. The customer is still considered a member of the It Works! Loyal Customer Program and will receive Loyal Customer pricing on all future orders. The auto-shipment will continue to run every month until the customer contactsIt Works! to change or end their auto-shipment. To end participation in the It Works! Loyal Customer Program after the three-month commitment has been fulfilled, please cancel online by logging in to your account at www.itworksglobal.com or contact Customer Service at the numbers listed below.
8. Loyal Customers who cancel their membership before the three-month minimum commitment has been fulfilled will be charged a $50 Membership Fee and this customer is still considered a member of the It Works! Loyal Customer Program and will receive Loyal Customer pricing on all future orders unless the $50 Membership Fee was purchased at enrollment. Completion of this three (3) month period waives the $50 Membership Fee.
9. If a Loyal Customer wishes to upgrade to a Distributor and has completed the Loyal Customer Agreement or the Loyal Customer has paid the $50 Membership fee, then the Loyal Customer is free to enroll as a Distributor under whomever he or she chooses. If a Loyal Customer wishes to upgrade to a Distributor and has NOT completed the Loyal Customer Agreement and they want the Membership fee to be waived, the Loyal Customer must enroll under the same Distributor their Loyal Customer account is under.
10. It Works!, including but not limited to any of its affiliates and/or subsidiaries, may transfer or assign this Agreement in its sole discretion. In the case that the Loyal Customer does not accept the transfer or assignment, it may provide written notice that it wishes to terminate this Agreement. In the event of such notice being provided, the termination will become effective immediately.
II. IT WORKS! PRODUCT REFUNDS AND RETURNS POLICY
1. Because our products produce different resultsfor different people, we do not guarantee specific results nor offer a money back guarantee. Please follow the directions with each product you receive.
2. The customer is responsible for all return shipping costs.
3. To receive a refund, all products must be post marked within thirty (30) days of the ship date and all items must be in an unopened, "new" condition. When making a return, the customer or Distributor must use a traceable shipping method. It Works! is not liable for the shipping costs of returned products or any return shipments that may be lost in the return shipping process.
4. Refused orders are defined as orders that are refused upon delivery, marked return to sender, are undeliverable, or that have an insufficient address. A refused order is assigned a $5 refusal fee that is deducted from the refund. Refusal fees are applied to ordersto offset return shipping costs and return processing charges. Refused orders could take up to ninety (90) days to reach the returns processing center.
5. Loyal Customers that select the auto-shipment membership option at enrollment must complete the Loyal Customer agreement. If an order is returned at any time causing the total completed orders on the account to be less than three (3), It Works! will deduct a $50 Membership Fee from the refund on the returned order. If the full amount of the Membership Fee cannot be deducted from the return, the Loyal Customer account will be canceled. Loyal Customers that select the $50 Membership Fee option at enrollment will never incur a Membership Fee for returning an order.
6. Returning an order to It Works! will not automatically cancel your monthly auto-shipment. To cancel an auto-shipment call the market-specific Customer Service number assigned below or submit a support ticket in eSuite. All auto-shipment cancellation requests must be completed at least two (2) business days prior to the auto-shipment process date.
7. If only a portion of a stocked package (several products grouped under one item name/number) is returned, the full value and BonusVolume (BV) of the item(s) kept will be deducted from the refund on the return order.
8. Once your order is received and inspected at our return processing center (usually within 10 business days), your refund will be processed to the credit card used to purchase your order. Depending on your credit card company, it may take an additional 2-10 business days after your refund is applied for monies to post to your account.
9. All returns must be accompanied with the original or a copy of the original packing slip.
10. To exchange products, please call Customer Service or submit a support ticket in eSuite to specify which product you would like to return and which products you would like to purchase in exchange. Please place your exchange order prior to returning your original items for refund to avoid interruption of your auto-shipment services.
PLEASE NOTE: ALL APPLICATORS ARE COSMETIC PRODUCTS AND CANNOT BE RETURNED ONCE THE PLASTIC WRAPPER HAS BEEN OPENED. PLEASE CONTACT CUSTOMER SERVICE FOR PRODUCT EXCHANGES.
III. IT WORKS! LOYAL CUSTOMER PERKS POINTS PROGRAM
1. Perk Points will be earned on all Loyal Customer orders while the customer remains active in the Auto-ship program.
2. Perks Points will be earned on the Loyal Customer price of the entire order excluding taxes & shipping. The Points earned will equal 10% of the pre-tax, pre-shipping cost of the order. For example, if the cost of the order before taxes & shipping was $100.00, the Loyal Customer would earn 10 Perks Points.
3. After six (6) consecutive months of receiving an auto-shipment order, the Loyal Customer will receive an additional 50 Perks Points. After twelve (12) consecutive months of receiving an auto-shipment order, the Loyal Customer will receive an additional 150 Perks Points.
4. Perks Points may be redeemed any time on non-auto-shipment orders.
5. Perks Points may not be used for taxes or shipping costs. Taxes and shipping costs will be based on the Loyal Customer price of the order.
6. Perks Points have no cash value. One (1) Perks Point equals $1 in product credit.
7. Perks Points will be calculated on official orders only. Returned orders will subtract from the Perks Points total.
8. If a Loyal Customer cancels their auto-shipment after becoming eligible to redeem Perks Points, they have thirty (30) days to redeem any available Perks Points. All Perks Points remaining after the thirty (30) days will be lost.
9. Loyal Customers cannot earn Perks Points if living in the same household as the enrolling Distributor.
CORPORATE CONTACT INFORMATION
US Customer Service Hours:
Monday Friday:
6:30 a.m. ET - 8:00 p.m. CT (GMT-6:00) Saturday - Sunday 8:30 a.m. ET - 5:00 p.m. CT (GMT-6:00)
US Customer Service Numbers:
Loyal Customers: 1-(800) 537-2395 or 952-540-5699
Distributors: 952-540-5700
PLEASE NOTE 1: YOUR AUTO-SHIPMENT CANNOT BE CHANGED OR CANCELED ON THE SCHEDULED PROCESSING DAY. PLEASE CONTACT CUSTOMER SERVICE AT LEAST TWO (2) BUSINESS DAYS PRIOR TO YOUR NEXT AUTO SHIPMENT ORDER DATE TO MAKE ADJUSTMENTS TO YOUR ORDER FOR THAT MONTH.
PLEASE NOTE 2: LOYAL CUSTOMERS MAY PURCHASE PRODUCT FOR PERSONAL USE ONLY AND MAY NOT RESELL THE PRODUCT FOR ANY REASON. ONLY IT WORKS! INDEPENDENT DISTRIBUTORS ARE AUTHORIZED TO SELL PRODUCT. LOYAL CUSTOMERS FOUND TO BE SELLING IT WORKS! PRODUCTS WILL IMMEDIATELY HAVE THEIR RIGHTS TO BUY PRODUCTS TERMINATED.
May 2015
OH Wait , I'm not suppose to post that am I. Am I.
All this just to buy beauty products. This is longer than the last purchase agreement I had for my car.
The jist is this, You pay a membership fee of $50 or you enroll in 3 months of auto shipments and these products must be from their BV line of products. Which I just found is any product except for the $7 fab wrap.
Before you even consider joining these people make sure you read the whole website and look at all the fine print.
With ebay the way it is now days, you can find any of these products to try at a reasonable price and then go onto the IT Works website and order if you want this stuff in volume. I find this stuff in the thrift stores I haunt to do, just that.
See my listings below of this products but please heed my warnings when ordering stuff like this UNDERSTAND all the fine print before you order.
I don't get paid to review any of these products. Nor would I try any of these products. That's up to you to try ans see if they work for you. I can't make any guarantees about the effectiveness of these products, that's for you to decide.
If you don't believe me - google it works +complaints and see what you come up with.
I'll say it again. LET THE BUYER BEWARE.
My personal feelings are that if you think your company is so great and your products are extraordinary, then why not put it out there for the masses instead of an elite few who can afford it. Seriously. I free sample without any strings attached. What's it gonna hurt. Could bring you in alot of customers instead of the pages rants and rages by pissed off consumers. Just my 2 cents folks.
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